Legal
Refund Policy
Refunds of what you pay Tenant.ph, and why rent and deposits are refunded between landlord and tenant, not by us.
Version draft-6 · Updated October 10, 2026
A draft, not in effect yet. A lawyer is still reviewing this wording. It already describes how Tenant.ph works today, and it will change before it takes effect.
In short
- Plans are paid in advance and never renew by themselves, so there's nothing to cancel.
- If we charge you by mistake, we refund it in full.
- Rent and deposits never pass through Tenant.ph: a deposit goes back from the landlord to the tenant.
1. Paying for a plan
- Plans are paid in advance, a month or a year at a time, on Xendit's payment page. We never charge you automatically: we remind you 7, 3 and 1 day before your plan ends, and the day after its last day you're on Free until you pay again.
- We don't refund part of a month or year you've started, or one you didn't use. Moving up to a bigger plan starts it today at its price, and the days left on your current one become extra days of the bigger plan, by what they're worth (20 days of Plus are about 10 of Pro). You can't move to a smaller plan until yours ends.
- A plan ending never stops your leases: they keep billing, and only sending new ones waits for room. SMS reminders and online payments stop when your plan ends (see our Terms).
2. When we refund
- If we charged you by mistake (twice for the same period, or the wrong amount), we'll refund the difference in full.
- If Tenant.ph is down for a long stretch because of us, we'll credit or refund the time you lost.
- Refunds go back the way you paid (your GCash, Maya or card, through Xendit), usually within 14 working days of our approving them. A QR Ph payment can't be sent back that way, so we refund it by bank transfer or e-wallet to an account in your name.
3. How to ask for a refund
Write to us at support@tenant.ph within 30 days of the charge, from your account's email, with the date and amount. We'll answer within 5 working days.
4. Rent and deposits
Tenants pay rent and deposits straight to their landlord. That money never passes through Tenant.ph, so we can't refund it.
- If you're a tenant: ask your landlord about anything you paid them. After you move out, your landlord settles your deposit in Tenant.ph: what it paid for, what's coming back to you, and by when. You can review it and say if something's wrong.
- If you're a landlord: when you pay back a deposit or an overpayment, record it as a refund on the lease. It shows on your tenant's statement, so both of you have the same record.
5. Changes to this policy
We'll publish any change here with a new version number and date, and email you before a change that affects a payment you've made.