Terms and Conditions

These terms are an agreement between you and Unisoft Ventures, which runs Tenant.ph. By creating an account or using Tenant.ph, you agree to them and to our Privacy Policy. If you don't agree, please don't use it.

Tenant.ph is a tool for landlords and their tenants to keep a rental's records in one place: properties, leases, rent, payments, deposits, inspections and documents. It works out balances, sends statements and reminders, and gives each side the same numbers.

Tenant.ph isn't:

• a party to your lease: the lease is between the landlord and the tenant;
• a bank, e-wallet or payment service: we never receive or hold rent or deposits;
• a law firm or an accountant: nothing in it is legal or tax advice.

• You must be at least 18, and able to enter into a contract.
• Give a real email address you can reach, and keep your sign-in safe.
• You're responsible for what's done through your account. Tell us if you think someone else got in.
• One account can be both a landlord's and a tenant's.

• You may list only properties you own or are allowed to rent out, and you're responsible for following the laws on renting them (including the Rent Control Act, where it applies).
• The details you keep about your tenants are yours to look after: collect only what you need, tell your tenants, and keep it accurate (see our Privacy Policy).
• Record payments honestly. Check each payment proof against your own account before you approve it: Tenant.ph can't tell whether money really arrived.
• Keep and return deposits as your lease and the law require.

• Read your lease before you accept it. Accepting in Tenant.ph is your agreement to its terms.
• Send only true payment proofs, for money you actually paid.
• Your landlord decides what's charged and when a payment counts. If you disagree with something, raise it with them; Tenant.ph keeps the record of both sides.

Tenants pay their landlord directly, by GCash, Maya, bank transfer, cash or however they agree. Tenant.ph only records those payments. We don't receive, hold or move the money, so we can't refund, reverse or chase it.

Statements and receipts from Tenant.ph are records and demands for payment. They aren't BIR official receipts or invoices; issuing those, and paying taxes on rent, remain the landlord's responsibility.

To be fair to both sides, a sent lease, a payment, a charge or a statement can't be edited or deleted. A mistake is corrected with a new entry (a reversal, a credit, a new version), and both the mistake and its correction stay in the history.

Documents carry a fingerprint you can check. A matching fingerprint shows a document is the one Tenant.ph has on record, unchanged; it isn't a signature, and it doesn't show that what the document says is true.

• The lease contract Tenant.ph makes uses a general template. It may not suit your situation; have a lawyer review it for anything important.
• You keep the rights to what you upload. You let us store it, process it and show it to the people on the lease, only to run Tenant.ph for you.
• Upload only files you're allowed to share. Only images and PDFs are accepted.

Please don't:

• use Tenant.ph to harass, threaten or deceive anyone, or for anything illegal;
• add people's details without a right to, or upload false documents or proofs;
• try to see records that aren't yours, or break, overload or copy the service.

If you do, we may suspend or close your account. Where we can, we'll tell you why first, and the other side of a lease keeps their copy of its records.

Up to 3 tenants are free. Bigger plans are paid in advance, a month or a year at a time, through Xendit, and never renew by themselves: nothing is charged without your say. The plans:

• Free: ₱0 a month, for up to 3 active leases.
• Plus: ₱549 a month, or ₱5,490 a year, for up to 12 active leases, with SMS reminders and online payments.
• Pro: ₱999 a month, or ₱9,990 a year, for up to 40 active leases, with SMS reminders and online payments.

A plan counts your active leases: the ones you've sent and the ones running now, including one past its end date until you confirm the move-out. Drafts, ended and cancelled leases, units and past tenants don't count.

Every plan includes statements, deposits, inspections, documents, reports, email reminders and your tenants' portal. Plus and Pro also send SMS reminders and let your tenants pay online.

Online payments use your own PayMongo or Xendit account, which you connect with its keys. Your tenants pay you through it, under that company's terms: the money goes straight to your account, never through Tenant.ph, and you pay its fees. We record each payment on the lease once the provider confirms it, as we do one you approve. We store your key encrypted, use it only to open payment pages for your tenants and confirm their payments, and delete it a few days after you disconnect.

If your active leases fill your plan, or your plan ends, you can't send a new lease until there's room. When your plan ends, SMS reminders and online payments stop and your tenants pay the way they do on Free. You get a plan only by paying for it: if a payment of yours doesn't go through as it should, we check it and either apply it to your plan or refund it. You have one plan at a time: more of the same plan is added after it; a bigger plan starts right away, and the days left on yours become days of the bigger one, by what they're worth (20 days of Plus are about 10 of Pro); a smaller plan can be chosen once yours ends. Nothing else changes: your leases keep billing, and your tenants keep their portal and their records. Tenants never pay Tenant.ph. Our Refund Policy explains refunds.

We work hard to keep Tenant.ph running and your records right, but it's provided as it is, and it may sometimes be unavailable or have mistakes. Keep your own copies of anything important; you can download your statements and documents at any time.

As far as the law allows, we aren't liable for indirect losses, or for losses from a dispute between a landlord and a tenant, a payment made outside Tenant.ph, or information someone else entered. Nothing in these terms limits rights you have under Philippine consumer law.

You can stop using Tenant.ph at any time; write to us to close your account. Records another person's lease relies on are kept as our Privacy Policy explains.

These terms are governed by the laws of the Philippines. We'd rather sort out any problem by talking first; if we can't, the courts of the Philippines will decide.

We'll publish any change here with a new version number and date. For a change that matters to you, we'll email you before it takes effect. If you keep using Tenant.ph after that, the new terms apply.

Questions about these terms? Write to us at support@tenant.ph.